SUPPORT TECHNICIAN
We are seeking a talented Support Technician to join our team full-time and play a crucial role in delivering top-notch technical support, operator training, and knowledge base maintenance. If you're ready to take your engineering skills to the next level, we’re excited to hear from you!
LOCATION
Vienna, AT
EMPLOYMENT TYPE
Permanent
What You’ll Do
-
Technical Support: Offer technical support to customers and internal teams, including troubleshooting, remote assistance, and on-site visits when required
-
Customer Issues Resolution: Act as the primary point of contact for customers facing technical issues, providing timely and effective solutions to maintain customer satisfaction
-
Knowledge Base Maintenance: Create and maintain internal knowledge bases, including manuals, troubleshooting guides, and FAQs, to facilitate information sharing and improve team efficiency
-
Baubot Operator Training: Develop and manage training programs for Baubot operators to ensure efficient and safe operation of our mobile robotic systems
-
Continuous Improvement: Collaborate with product development teams to provide feedback on product performance, contributing to ongoing product improvement and innovation
-
Documentation: Maintain accurate records of customer interactions, technical issues, and solutions provided to ensure efficient tracking and reporting
Who You are
-
Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field
-
Proven experience in technical support, ideally in a similar role within the construction or industrial automation industry
-
Strong communication and interpersonal skills
-
Excellent problem-solving abilities and attention to detail
-
Ability to conduct training sessions effectively
-
Proficiency in maintaining and updating technical documentation
-
Willingness to travel occasionally for on-site support
-
Self-motivated and able to work independently as well as part of a team