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KNOWLEDGE MANAGEMENT COORDINATOR

Join our pioneering team, where we advance the future of the construction industry with our innovative mobile robotic systems. We are seeking a dedicated Knowledge Management Coordinator who is adept at harnessing, organizing, and leveraging both internal and external information, ensuring that our teams and customers have the resources they need for success.

LOCATION

Vienna, AT

EMPLOYMENT TYPE

Permanent

What You’ll Do

  • Information Gathering & Management: Actively collect and organize information on our mobile robotic systems, application packages, and software solutions.

  • Knowledge Bases Management: Oversee the updating and filling of both external and internal knowledge bases to facilitate information sharing and improve team efficiency.

  • Documentation: Prepare and maintain system documentation, ensuring it is accurate, up-to-date, and user-friendly.

  • Training: Prepare internal and external training materials and sessions, ensuring clarity and comprehensiveness.

  • Customer Feedback: Systematically gather, categorize, and analyze customer feedback to provide actionable insights for product development and improvement.

  • Collaboration: Act as a pivotal link between development teams, production, customer support, and account management, facilitating smooth communication and workflow.

  • Product Contribution: Play an instrumental role in contributing to product requirements and specifications based on gathered information and feedback.

Who You are

  • Bachelor's degree in Information Management, Engineering, or a related field.

  • Proven experience in knowledge management or a related role, preferably within the construction or industrial automation industry.

  • Excellent organizational, analytical, and problem-solving skills.

  • Strong communication and interpersonal skills.

  • Proficiency in creating, maintaining, and updating technical documentation.

  • Ability to work cross-functionally with various departments.

  • Adept at both receiving and providing training.

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