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ACCOUNT MANAGER

We are seeking a knowledgeable and diligent Account Manager to become a part of our team at Baubot. Being in a strong connection with the COO, the Account Manager will handle existing customers' inquiries, assess their needs, maintain the CRM system, and prepare necessary customer documentation. A solid technical understanding of robotics, the construction industry, BIM, automation trends, technologies, and best practices are a plus.

LOCATION

Vienna, AT

EMPLOYMENT TYPE

Permanent

What You’ll Do

  • Receive and handle customer inquiries, providing detailed product knowledge and advice

  • Collaborate with the development and product teams to align customer needs with company offerings

  • Represent the company at industry events, conferences, and trade shows

  • Maintain the CRM system to keep customer management processes transparent and up-to-date

  • Manage the leads pipeline and maintain accurate records of customer interactions

  • Stay informed of market trends and the competitive landscape to facilitate customer inquiries

  • Provide regular reports and analyses on customer management to the executive team

  • Collaborate with marketing to identify opportunities to engage potential customers

  • Prepare and manage customer documentation, including contracts, offers, invoices, etc.

  • Pursue new customer relationships and manage existing ones

Who You Are

  • Bachelor's degree in Business Administration, Marketing, Mechatronics, or a related field

  • At least two years of experience in customer service or sales, preferably in the construction industry or related field

  • Excellent communication and interpersonal skills

  • Proven problem-solving abilities

  • Experience in customer relations, lead management, and CRM system management

  • Ability to build and maintain relationships with key customers and partners

  • Knowledge of construction industry / BIM / automation trends, technologies, and best practices is a plus

  • Willingness to travel as needed to meet with customers and attend industry events

  • Minimum gross salary according to the collective agreement "Kollektivvertrag für Angestellte des Metallgewerbes". Overpayment in line with the market, depending on your experience and qualifications, is offered.

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